Why use us?

Our researchers are all experienced in a wide range of business categories, although we all have specific skills and disciplines.

We believe in providing you with impartial, user centred, strategically sensitive research that will deliver actionable findings.

High levels of expertise

All of the people at Clicked are senior – you won’t be dealing with juniors. We love research and we love getting our hands dirty with the small but significant issues that can make or break a project.

New perspective

We’ll approach assignments with fresh eyes, without any bias and with hundreds of projects providing us with perspective you may not have.

Reactive at all times

We don’t do ‘out of office’. For clientside work we are proactive when your project is live and weekly updates are a standard. You won’t be chasing us.


We have a wealth of international expertise and pull on a network of trusted and specialist research partners when required.

Key People you’ll be working with

Steve Mellor

Founder and UX Research Specialist

Steve is Founder and Director at Clicked. Steve has been a researcher for 20 years and has worked in a wide range of research positions. These days he really enjoys research involving decision making and digital innovation.

Neil Russell

Quantitative Specialist

Neil is a quantitative specialist at Clicked. He has a wide range of specialisms, including customer satisfaction evaluation, brand re-positioning, communications development and advertising tracking. He also has substantial experience of qualitative research – running deliberative events, group discussions and depth interviews including those with C-suite personnel.

Alexandra Clark

Qualitative and ethnographic specialist

Alex is an ethnographic specialist. With a background in social anthropology, Alexandra is adept at putting herself in other people’s shoes and quickly understanding their world. Her experience spans a diverse range of clients and sectors, national and international projects. She is native Danish and bilingual in Spanish.

Tom Hughes

UX Design 

Tom is a creative and insightful UX Designer and Researcher. Combining a variety of strategic design skills with thorough data and research analysis, he is able to take complex business requirements and bring them to life with hi-fidelity customer-facing prototypes, wireframes, personas and more.

He brings particular value with being able to articulate and work through difficult design challenges, using a rapid and agile iterative cycle that helps to tackle the brief, but also generate new potential design and business opportunities.


Talk to us to find out more about the Clicked expertise.