Why use us?
Our researchers are all experienced in a wide range of business categories and we all have specific skills and disciplines.
We believe in providing you with impartial, user centred, strategically sensitive research that will deliver actionable findings.
Key People you’ll be working with
Founder and UX Research Specialist
Steve is the Founder of Clicked. Steve has been a researcher for 20 years, grounding his UX research skills in qualitative and quantitative research.
He leads all of the projects at Clicked, providing a strategic overlay for the organisations we work for. He is a NNg certified researcher and regular speaker at industry events.
Neil is a quantitative specialist at Clicked. He has a wide range of specialisms, including user satisfaction evaluation, communications development, user segmentation and brand tracking.
He also has substantial experience of qualitative research – running deliberative events, group discussions and depth interviews.
Qualitative and ethnographic specialist
Alex is an ethnographic specialist, running her own agency TellTale, that provides strong storytelling expertise. With a background in social anthropology, Alexandra is adept at putting herself in other people’s shoes and quickly understanding their world.
She is a native Danish speaker and bilingual in Spanish.
Tom is a creative and insightful UX Designer and Researcher. Combining a variety of strategic design skills with thorough data and research analysis, he is able to take complex business requirements and bring them to life with hi-fidelity customer-facing prototypes, wireframes, personas and more.
Stefano Serafinelli is the partner of Clicked in Spain, running his own User Research agency called TeaCup Lab. Stefano has worked in UX for more than 10 years, leading the UX team of UserZoom in Spain before founding TeaCup Lab.
As Google Design Sprint Master and Google Developers Launchpad Mentor, he helps startups worldwide to improve their products and know their users better.