Steve Mellor
The importance of the research brief

The importance of the research brief

One worrying trend we have noticed in research over the past few years is the lack of a research brief. This important element of the research...

When to use group user testing

When to use group user testing

The idea of ‘group’ user testing goes against everything that user testing is designed to do, but research techniques should be adapted to the needs...

What makes a great discovery?

What makes a great discovery?

'Discovery', 'Understand', 'Explore' – the different organisations we work with refer to this stage of research using different terms, but it’s the...

Diary studies using WhatsApp

Diary studies using WhatsApp

We’ve recently used WhatsApp to capture user behaviour that led to some unexpected outcomes for the client...

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