Research that builds a great user experience

We are Clicked…

A research agency that will improve the digital interactions you have with people. We are specialists in quantitative, qualitative and user experience research.


Discovering, exploring and understanding the problems that customers have is often a journey into the unknown


We run research that helps designers build on ideas, to feel confident that they meet customer needs.


Research involving the usability of digital materials makes up a great deal of the work we do.


Research to validate the improvements made to products and services will help provide the evidence you need to inform ROI.

Featured Services

Usability groups

Usability groups are a hybrid of focus group and user testing. They are especially useful to assess look and feel because users are able to discuss the designs with one another. ​ This technique can be applied to desktop, tablet and smartphone designs.


Being able to read facial expressions, track eye movements and measure subtle changes in skin moisture can help us to evaluate nonconscious reactions to stimulus. Our approach is based on the best practice advice of the Advertising Research Foundation – combining biometrics with ‘traditional’ qualitative measures.

Research thinking from the blog…

When to use group user testing

When to use group user testing

The idea of ‘group’ user testing goes against everything that user testing is designed to do, but research techniques should be adapted to the needs...

What makes a great discovery?

What makes a great discovery?

'Discovery', 'Understand', 'Explore' – the different organisations we work with refer to this stage of research using different terms, but it’s the...

Jobs To Be Done

Jobs To Be Done

Jobs to be Done has been growing in appeal in recent times. It is a functional and rigorous approach to generating innovation opportunities that...