Research that builds a great user experience

 

We are Clicked…

A research agency that will improve the digital interactions you have with people. We specialise in quantitative, qualitative and UX research.

Discover

Discovering, exploring and understanding the problems that customers have is often a journey into the unknown

Innovation

We run research that helps designers build on ideas, to feel confident that they meet customer needs.

Usability

Research involving the UX of digital materials makes up a great deal of the work we do.

Validation

Research to validate the improvements made to products and services will help provide the evidence you need to inform ROI.

Featured research services

Jobs To Be Done

Discovery research is very effective when the user’s specific tasks are explored. 

This method will identify a wide range of unmet needs in situations where people are highly dissatisfied, indicating promising innovation opportunities.

User testing

‘User testing’ can apply to a product at any point in its lifecycle and can be tackled in a number of ways.

When we are asked to run user testing, we always stop to interrogate the objectives, as they will provide the evidence needed to determine the research method. 

Research thinking from the blog…

The importance of the research brief

The importance of the research brief

One worrying trend we have noticed in research over the past few years is the lack of a research brief. This important element of the research...